Free shipping on orders over £75
Shipping and Returns
Shipping Cost – Shipping is charged at £6.95 for all orders under £75 orders over £75 qualify for free delivery. All delivery times are approximate, so you could receive your items sooner than any times stated. If you need your items urgently we will always endeavour to fulfil your order as quickly as possible, but we can’t guarantee next day delivery, especially on customised items.
Dispatch Times – We can usually send unbranded items out within 2-3 working days, but on some occasions this may increase to 3-5 working days. We will send you tracking information to the email address used to place your order as soon as we ship your order. If you have ordered a customised item featuring your logo or text you need to ensure you approve your artwork before production can begin.
Tracking your shipment – All of our orders are shipped using Hermes. We will provide tracking information as soon as we ship your items and you will be able to track your order using the following link to MyHermes. You can also change your delivery options or rearrange delivery if you are going to be out when it’s expected. If you haven’t received your order and 7 days or more have passed please email firstname.lastname@example.org and we will do our best to find or replace your order.
Returns – We can only accept returns on damaged or faulty items unless they are un-branded. If you have a problem with your order you can contact us on 0800 593 4613 or email email@example.com and we will take more details and authorise your return. Any items returned are at your own expense, postage costs will not be reimbursed on any items returned. If you are returning un-branded items that are not damaged or faulty they must be in a returned
saleable condition or your refund may not be authorised.