Got a question?
Our Most Frequently asked questions
Delivery is charged at £6.95 for all orders under £75, orders over £75 qualify for free delivery. For more details view our Delivery page.
If you have an issue with your workwear we ask that you send us a picture of the problem straight away and we will authorise a return if we deem it necessary. We cannot offer returns or refunds on customised items unless the garment is faulty. Standard garments that have not been customised can be returned for free for a replacement or refund if you are not entirely satisfied. If after 28 days you have not contacted us requesting a refund we will assume you are happy with the items and not authorise a return.
We aim to complete all orders within a week, depending on stock levels and the quality of the artwork you send to us. If we have to spend time correcting your artwork your order could be delayed.
For embroidery we need to create a digital version of your logo that our embroidery machines can understand. For this we charge a set up fee of £20, this is a one of fee and once you have ordered from us and paid this fee then your logo is saved in our system for future use.
We work with numerous suppliers and have access to a wide range of workwear, uniform, teamwear etc. If we don’t have want you’re looking for on our website you can contact email@example.com or call us 0800 593 4613 and we will do our best to help you.
Due to the high cost of processing we don’t currently supply samples. We do sell all of our workwear without personalisation, so you can purchase an item to see how it looks and feels. If you then decide to place an order we can include the sample in your order and customise it with your other items. We are working on ways to reduce this cost and improve our service, so keep an eye open.
We supply clothing from a wide range of brands and sometimes it’s difficult to provide accurate size guides for the items we sell. We try to include a size guide on an items listing, but if for any reason we don’t have one available it may be missing. If you would like any further size information you can order an item to try and then return for customising, or you can contact us at firstname.lastname@example.org or call 0800 593 4613 and we’ll be happy to help.
If you have not ordered from us previously, or you supply us new artwork that we haven’t used before, we will send you a proof of your artwork before we begin production. We try our best to get your artwork proof to you within 24 hrs, but this maybe longer depending on the quality of the image supplied. You will receive your artwork proof for approval via email, and your artwork proof must be approved before production begins. We are not responsible for any issues after you have approved your artwork and production has begun.
We can accept your logo in the following formats:
.AI .EPS .JPG .PNG .PDF
The better quality the artwork is when you send it will be the key to an amazing product. We allocate a small amount of time to make any amendments to your artwork but if it takes us longer than 30 minutes an additional charge of £15 will be incurred. We will make you aware of this before we continue. If you are unsure whether your artwork is suitable, you can email email@example.com and we will confirm whether or not it’s suitable. Please check our artwork guide for more details.